Q&A: How long are providers expected to follow up with clients receiving assistance?

Providers are expected to follow up every three months for up to 18 months for clients that received “one-time” assistance and ongoing assistance.

Q&A: Are providers expected to follow up on clients that received “one-time” assistance?

Yes. DSS expects providers to also follow up on clients every 3 months for up to 18 months who received one-time financial assistance or other eligible service through HPRP.

Q&A: How are HPRP providers expected to follow up? Mailers? Surveys? Is proof of followup tracked through HMIS?

This process will be developed by December 2009 and communicated to the lead agencies by DSS.

Q&A: What is recertification? Will there be a tool that DSS expects providers to use for recertification?

Recertification is the process of redetermination of eligibility after a client has received services for 3 months. Recertification should be done every 3 months if the client continues to receive financial assistance or other HPRP services.  A paper version of the recertification tool has been finalized and sent to each lead agency.  The recertification assessment is also avaibable in HMIS.