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Wednesday, November 4, 2009

Q&A: If 2-1-1 cannot get in contact with the appropriate provider, do they follow up?

Yes, 2-1-1 will provide the caller with contact information and attempt to contact the caller up to 3 times to ensure connection with the appropriate HPRP provider. 2-1-1 should not be expected to follow up with callers or applicants that did not originate with them.

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